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Customer Service

In reality, goods and services are not sold;
products and services are bought by customers.

The result of a business is a satisfied customer.

Leaders in today’s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it’s a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone isn’t enough.

High-performance organizations have realized that their proactive approach to employee skills development helps them leverage customer service as a strategic advantage.

In this first module you will:
  • Define a version of customer service
  • Discover customer expectations
  • Recognize the customer experience
  • Enhance customer service skills
Coaching Customer Service

Effective customer service coaches focus on their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills.

Organizations that place high value on attracting new customers, dazzling customers with their superior services and keeping them long term, value the role that coaching plays in developing their workforce.

In this module you will:
  • Understand customer service coaching
  • Develop customer service coaching techniques
  • Coach customer service personnel
  • Enhance customer service coaching skills

Contact Us for more details.

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Why PeopleFusion?

At PeopleFusion we believe in “Bringing Organisations and People Closer”.  Our clients,  people and strategic partnerships define who we are. They are shaped by a deep understanding of your needs and a collaborative working style. We help companies grow their business & develop their employees. We coach individuals to be successful in leadership roles and enable them to make appropriate career choices. This allows both company & individual to grow to their fullest potential.

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New Delhi, India

+91-98716 54321


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